In our patients’ words
At North Colchester Healthcare Centre we’re committed to monitoring patient welfare and satisfaction, and to continuous improvement in everything we do. Through our Patient Satisfaction Programme we record every patient’s level of satisfaction with the service, treatment and care they receive.
If you have used our service in the last month, please also consider completing our patient survey. You can return completed forms via email or in person to North Colchester Healthcare Centre.
You can provide your feedback quickly and easily through our Feedback form.
Betty about North Colchester Healthcare Centre, March, 2017Visited the walk in clinic today as could not get an appointment with my own doctor. I must say I saw a lovely nurse practitioner. They checked me over and gave me a prescription as I had a throat infection and wasn't feeling well. I would definitely recommend this clinic and I only waited about 30 minutes. Thank you for your help.
Matt Farrell about North Colchester Healthcare Centre, March 2017, March, 2017Arrived for an appointment about an on-going arthritis condition and seen promptly. The GP took time to talk to me face to face, rather than burying their head in their computer, and typing as I spoke. This level of care and respect is really appreciated, thank you. I was also able to talk about a skin condition that was causing me concern. I was referred for an x-ray for my knee and a teledermoscopy for the mole... I had to wait about an hour but both referrals were dealt with before leaving the centre and got a follow up appointment with the GP of my choice, within 6 days. That is service!!!
A patient at North Colchester Healthcare Centre, January 2017, March, 2017I was seen quickly, efficiently and given the right medication. thank you so much.
A patient at North Colchester Healthcare Centre, January 2017, March, 2017I attended the diabetes clinic for over a year with type 1 diabetes and received excellent care. I had to attend out of hours at the suggestion of NHS 111 and was seen immediately. The fact that this is a local service and takes some of the pressure off A&E is reassuring. Educating people to use it instead of A&E is essential. Perhaps GP surgeries could help more in this respect. Colchester is expanding at such a rate that this centre is essential.
A patient at North Colchester Healthcare Centre, January 2017, March, 2017I was unable to get an appointment with my own GP so used the walk in centre. This is clearly a valued service that I was very grateful for at a time when I needed clinical advice. Thank you.