Suggestions, Comments and Complaints
We welcome all feedback via our online form.
Our complaints procedure is based on three stages detailed below and is designed to make sure that we work with you to resolve any complaints as quickly as possible.
If, after following the complaints process you are still dissatisfied with the outcome of the internal investigations; you may request an external review of your complaint,
The Parliamentary Health Service Ombudsman (PHSO)
CQC National Customer
Newcastle upon Tyne
The NHS complaints procedure is available through the department of Health’s website (www.dh.gov.uk).
The Independent Complaints Advocacy Service (ICAS) provides support in dealing with complaints.
Details of your local ICAS office can be found at:
You can also contact ICAS via:
At anytime you can request that your complaint is handled under the NHS Complaints Procedure, which entitles you to be represented by the Independent Complaints Advocacy Service (ICAS).