North Colchester Healthcare Centre
North Colchester Healthcare Centre

In our patients’ words

At North Colchester Healthcare Centre we’re committed to monitoring patient welfare and satisfaction, and to continuous improvement in everything we do. Through our Patient Satisfaction Programme we record every patient’s level of satisfaction with the service, treatment and care they receive.

If you have used our service in the last month, please also consider completing our patient survey. You can return completed forms via email or in person to North Colchester Healthcare Centre.

You can provide your feedback quickly and easily through our Feedback form.

Feedback

Visited the walk in clinic today as could not get an appointment with my own doctor. I must say I saw a lovely nurse practitioner. They checked me over and gave me a prescription as I had a throat infection and wasn't feeling well. I would definitely recommend this clinic and I only waited about 30 minutes. Thank you for your help.
Betty about North Colchester Healthcare Centre, March, 2017
I was unable to get an appointment with my own GP so used the walk in centre. This is clearly a valued service that I was very grateful for at a time when I needed clinical advice. Thank you.
A patient at North Colchester Healthcare Centre, January 2017, March, 2017
I attended the diabetes clinic for over a year with type 1 diabetes and received excellent care. I had to attend out of hours at the suggestion of NHS 111 and was seen immediately. The fact that this is a local service and takes some of the pressure off A&E is reassuring. Educating people to use it instead of A&E is essential. Perhaps GP surgeries could help more in this respect. Colchester is expanding at such a rate that this centre is essential.
A patient at North Colchester Healthcare Centre, January 2017, March, 2017
I was seen quickly, efficiently and given the right medication. thank you so much.
A patient at North Colchester Healthcare Centre, January 2017, March, 2017
Arrived for an appointment about an on-going arthritis condition and seen promptly. The GP took time to talk to me face to face, rather than burying their head in their computer, and typing as I spoke. This level of care and respect is really appreciated, thank you. I was also able to talk about a skin condition that was causing me concern. I was referred for an x-ray for my knee and a teledermoscopy for the mole... I had to wait about an hour but both referrals were dealt with before leaving the centre and got a follow up appointment with the GP of my choice, within 6 days. That is service!!!
Matt Farrell about North Colchester Healthcare Centre, March 2017, March, 2017

 

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Latest reviews from NHS Choices

In trying to avoid A&E I took my son to the walk in clinic he had sustained an injury to his left shoulder after an expected wait of 1.5 hours he was seen by the staff. The nurse said we needed to go to A&E because they were unable to X-ray shoulders. Would it be possible to update your Walk in clinic information online stating the limitations of X-rays in that particular department. It would save time and valuable resource. Apart from the above, our experience with the wonderful staff is uplifting given the pressures. The the receptionist in A&E is doing an incredible job. Long live the NHS.
Anonymous, November 2017
Admin staff rude and degrading towards patients. Doctors changing medication without consulting patients. Patients only able to get on the phone appointments instead of face to face. No home visits available either. Receptionists thinking they are trained doctors and giving you appointments based on what they think is ill - enough. Horrible and soul destroying experience every time this service is needed.
Anonymous, September 2017
North Colchester Healthcare Centre replied on September 2017
We take patient care very seriously and are sincerely disappointed that you feel you didn’t receive the highest standard of care. I would like to speak to you about this personally and so invite you to meet with me at your earliest convenience.
My babies pram had collapsed and she fell forward onto her forehead and had a slash on a big bump. I was in a bit of a state when I arrived and the receptionist was so kind, they assured me baby would be ok and managed to calm me down and make baby smile. I filled out the form and handed it in to another receptionist who promptly dealt with it and just tried to reassure me. They took time out to help me feel better and showed such kindness and empathy. I was seen quickly and all was dealt with in such a caring manner. I would highly recommend.
Eloisa Howlett, October 2017
North Colchester Healthcare Centre replied on October 2017
Thank you for your kind comments which were appreciated by our whole team. We work hard to provide a great service for you so are delighted when we have such good feedback.
Trying to get a urine sample analysed. Whats needed is a sample in a sterile glass and the relevant little strip of paper to dip into it, That was obviously to advanced and complicated a procedure as I was told its impossible to do such a thing at Colchester north Walk in Centre. I am now waiting further unspecified hours to get an appointment at my local GP, I would not have phoned in first place had I not been at that point in serious discomfort . It was day 5 and a Sunday since the symptoms had started and I had probably waited already too long but I was hoping every day it would be getting better. I never went to the surgery as I was told on the phone by a very short and matter of fact person that there was no point
Bladder infection, October 2017
North Colchester Healthcare Centre replied on October 2017
We take patient care very seriously and are sincerely disappointed that you feel you didn’t receive the highest standard of care. Patients are encouraged to see their own GP or to call 111 in the first instance if they are feeling unwell. The Walk in Center sees Minor Illness & Minor Injury which unfortunately does not include random sample analysis unless it is for a patient who is being seen with a minor illness such as a UTI who has been booked into the centre. We would like to thank you for your feedback and hope you have now resolved your concerns with your GP.
I wish to express my HUGE thanks for the excellent service I received today from your admin team in Colchester who are FANTASTIC! They enabled me to receive my repeat prescription when I needed it, even though I had made an error and requested it late on your online portal. I feel that people are quick to grumble about poor service and never feedback good service, so can I just say what a wonderful team and how happy I am to be a patient of the North Colchester Healthcare Centre! Keep up the good work!
Anonymous, October 2017
North Colchester Healthcare Centre replied on October 2017
Thank you for your feedback. We work hard to provide a good service for our patients and so really appreciate it when you have a great experience. I have shared your feedback with my team and they are delighted with your comments. We value all feedback as it helps us to continually improve our services, so many thanks once again for taking the time to add feedback on the NHS website.
I had to call into the centre because I suffer from COPD and have been using my back-up inhaler a lot more recently. Without realising it I had left myself without a backup inhaler so I called into the centre to see if the staff could help as they have been so helpful in the past for other people I know. On arrival I filled in a short information sheet and introduced it to the reception where I was informed how long the possible waiting time was and asked to take a seat until called by a medical professional. When called I was taken through to a treatment room where I was interviewed and examined by a nurse practitioner. After listening to what I had to say and being examined my immediate problem was resolved. The centre is well sign posted easily accessible and the staff are all very friendly polite and professional. I would like to thank the staff for helping me with a problem that to others might seem a bit trivial but to me was a godsend. Thank you all.
Fred Hayes, September 2017
North Colchester Healthcare Centre replied on September 2017
Whilst we work very hard we always endeavor to do it with a smile, so thank you for acknowledging the great work our staff do.
I visited the drip on centre at 6.30pm on Tuesday evening with severe stomach pains. Although there was a wait of over an hour I eventually saw nurse/practitioner, not something I was particularly bothered about at the time, just solving and sorting the problem. After a small test, the problem was identified and I was on my way clutching a prescription. In these times of moan,moan,moan and criticising, it's reassuring to know that the drop in Centre offers a fantastic service for those unable to get an appointment with their GP or are not seriously ill to justify taking up time in A&E. Well done Colchester hospital.
David Haslam, September 2017
North Colchester Healthcare Centre replied on September 2017
Thank you for your kind comments which were appreciated by our whole team. We work hard to provide a great service for you so are delighted when we have such good feedback.
I've only used the service once as I couldn't get an appointment at my doctors but the receptionist answered the phone (not something they can figure out how to do at my doctors) and told me to pop up as it wasn't overly busy. 1 form and q 20 minute wait I was on my way for some ear drops. Thanks its just a shame the doctors in Braintree can't be as good.
Anonymous, August 2017
North Colchester Healthcare Centre replied on August 2017
Thank you for your kind comments which were appreciated by our whole team. We work hard to provide a great service for you so are delighted when we have such good feedback.
This walk in centre needs to replace the receptionists that were working on 5 July 2017. My 9 month old had a 40C temperature and we were heading toward the A&E when our local GP called and said the walk in centre would be faster. Unsure of this, my husband ran from the car to the receptionists and due to the nature of our visit, wanted to know if our baby could be seen right away. The receptionist informed him that a nurse would come out and assess him. We decided to not go to A&E based off what the receptionist said. I went to the counter and the receptionists were ignoring me until I asked to see a nurse for my son, as I was told. Considering the nature of the situation, I was shocked by what happened next. The receptionist rolled her eyes and told me not to interrupt the conversation. I stood back for a second. Then when we got the form for the nurse and turned it in, we were ignored. The temperature was soaring in the building, people were noticeably sweating, and as a licensed medical professional myself from another country, I could see how dangerous this heat was for a sick baby. I went back to the receptionist and pleaded for the nurse. She said the walk in centre was not for us and rudely told us to go to A&E. Why did they tell us a nurse would see us if we turned in the form if there was no resource to do so? Why do these receptionists have no medical training whatsoever to understand urgency in a healthcare setting? These receptionists were unprofessional, rude, and out of their depth. Thankfully my son was treated immediately in A&E, but I worry for the little ones whose parents are too shy to question the receptionist. It's a very dangerous thing to do.
Anonymous, July 2017
North Colchester Healthcare Centre replied on July 2017
We take patient care very seriously and are sincerely disappointed that you feel you didn’t receive the highest standard of care. I would like to speak to you about this personally and so invite you to meet with me at your earliest convenience.
I was told to registered for the GP service because of their weekend service . I was given an appointment for Saturday due to nature of my job but the appointment didn't take place because of the cyber attack. I was told to call back and book a new date which I did but the receptionist told me I couldn't get an appointment because they don't provide blood test service on Saturday. I find this very frustrating because I don't stay in colchester during the week day and my health is deteriorating and the receptionist was not helpful. The GPS need to specific what service they provide for people that can't get day off during the week and need medical attention .
Anonymous, May 2017
North Colchester Healthcare Centre replied on May 2017
Thank you for your feedback. We are sorry you were not able to book a convenient appointment with us. We continually review our appointment system to make it as valuable as possible for our patients. Unfortunately due to no sample collection service on weekends we are unable to provide a walk in phlebotomy service during this time. Our walk in phlebotomy clinic is open Monday - Friday (excluding bank holidays) 7am - 2pm.
The visit was the result of a suspected fracture following a fall. The nurse practitioner met me on arrival because I could not weight bear. The nurse fetched crutches because no wheelchairs are available. They explained the X Ray procedure which if it showed a fracture would mean a visit to A&E requiring independent transport would be needed. The nurse was thouroughly professional at all times reassuring and taking care of pain and other needs. The nurse kept me well informed of what was happening and when I would be seen. The radiographer was efficient and polite. The ankle was not fractured so the final consultation was with the nurse practitioner who gave comprehensive advice about dealing with the injury and pain relief. We were there for 2 hours. I cannot praised the work of the nurse highly enough. This kind of service needs recognition.
Anonymous, June 2017
North Colchester Healthcare Centre replied on June 2017
Thank you for your kind comments which were appreciated by our whole team. We work hard to provide a great service for you so are delighted when we have such good feedback.
I had to meet the midwife for my 28th weeks check.I booked myself in at the reception at 2:45 pm and the person told me to wait to be called.Because I had to be at work at 5:30 pm,at 5 pm I asked the reception if the midwife can still see me,and the person told me that the midwife was already gone. Asking After that long wait...hmm I asked if i could book for friday and i have been told that they don't have prebookable apointments...What kind of customer service is this?I could've been told that the midwife is leaving and not to wait any more.Just waisted my time and patience.How could they treat a pregnant woman like this?
Andreea L, June 2017
North Colchester Healthcare Centre replied on June 2017
We are sorry you have had problems when attending your midwife appointment. Unfortunately the midwife does not work in our clinical system therefore does not know when people arrive, however she is expected to check if patients are waiting. We will raise this concern with the midwives on your behalf. In relation to booking an appointment could you please contact the surgery to arrange this.
My husband and I registered with the gp surgery about a year ago. There were a few teething problems with notes from our previous surgery getting lost in the system, but apart from that I cant fault it. My husband had a back injury early this year, which, on investigation, revealed other, more worrying problems. It turned out to be nothing, but it was a month of sickening worry that we will never forget. During all of the scans tests and appointments, the staff at the surgery were fantastic. The doctors were informative and reassuring, the receptionists were helpful and professional. They never made me feel like a nuisance for persistent phone calls. I don't think we could have had better care. Thank you.
Anonymous, May 2017
North Colchester Healthcare Centre replied on May 2017
Thank you for your feedback. We work hard to provide a good service for our patients and so really appreciate it when you have a great experience. I have shared your feedback with my team. We value all feedback as it helps us to continually improve our services, so many thanks once again for taking the time to add feedback on the NHS website.

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