North Colchester Healthcare Centre
North Colchester Healthcare Centre

We aim to ensure that our care and treatment goes well but sometimes things can go wrong. If you are unhappy with your care or the services you have received, it is important to let us know so that we can improve.

Should you wish to make a complaint about the service you received, you can choose to complain to either:

  • Care UK, as the healthcare provider
  • The commissioner: this is the organisation that paid for the service or care you received. If you are unsure which NHS Commissioner paid for the service, please contact the service, which will be able to provide this information. Complaining to the commissioner may be the right option if you are not comfortable complaining direct to your healthcare provider, or if you feel this is not appropriate.

You can complain in writing, by email or by speaking to someone in the organisation.

You should make your complaint within 12 months of the incident, or within 12 months of the matter coming to your attention. This time limit can sometimes be extended as long as it is still possible to investigate your complaint.

Anyone can complain, including young people. A family member, carer, friend, or your local MP, can complain on your behalf with your permission.

Click here to return to the send a message form


NHS Choices

If you would like to leave a comment on NHS Choices about our service please click here >.

How to make a complaint

You can find more details on how to raise a complaint in our How to make a complaint guide >.

What to do if the service you received has not met your expectations?

We aim to provide a caring, high quality service and are always pleased to receive your feedback, both positive and negative. However, we recognise that we don’t always get it right. If the service you received has not met your expectations then we would like to know why. Download the feedback guide and let us know your concern.

Download our how to make a complaint guide


Media enquiries

Details of how to contact our media relations team are provided in our media page.

Our news

It all adds up. Over £1900 raised for Macmillan through Care UK Health Care sites!

It all adds up. Over £1900 raised for Macmillan through Care UK Health Care sites!

October 24 2018

Throughout September, many of Care UK’s sites joined in with fundraising for Macmillan Cancer Support, raising over £1900 for the cause.

Read more >

Your autumn survival guide 2018

Your autumn survival guide 2018

September 27 2018

 Our autumn survival guide will help see you through to the other side with things to do, recipes and health tips.

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Armed Forces Day - Leanne’s story

Armed Forces Day - Leanne’s story

June 29 2018

In our final instalment before Armed Forces Day, we’ll be finding out Leanne’s story.

Read more >

Armed Forces Day - Andy’s story

Armed Forces Day - Andy’s story

June 28 2018

In the third part of our run up to Armed Forces Day, we’ll be finding out Andy’s story.

Read more >